Category hub
Helpdesk & ticketing software
Shared inboxes, ticket queues, SLAs and agent workflows. What you buy when email stops coping.
Vendors we track
Pricing and programme facts come from the vendor's own pages. A blank cell means we have not verified it yet and will not guess.
| Vendor | Pricing model | Published price | Free plan | Test status |
|---|---|---|---|---|
| Zendesk The enterprise default. Deep, configurable, and priced accordingly. |
per agent per month | $55–$115 | No | In queue |
| Freshdesk Zendesk's most direct competitor on features, at a materially lower list price. |
per agent per month | $15–$79 | Yes | In queue |
| Help Scout Shared inbox that stays feeling like email. Favoured by small teams who hate ticket UIs. |
per user per month | $50–$75 | No | In queue |
| Zoho Desk The cheapest credible helpdesk at scale, if you can live inside the Zoho ecosystem. |
per agent per month | — | Yes | In queue |
| LiveAgent Helpdesk and live chat in one, with call-centre features most rivals charge extra for. |
per agent per month | — | Yes | In queue |
| HubSpot Support bolted onto a full CRM. Compelling if marketing and sales already live in HubSpot. |
per seat per month, plus platform fees | — | Yes | In queue |
| Intercom Messaging-first support with an AI agent sold alongside. Powerful, and the usual reason people search for alternatives is the bill. |
per seat per month plus resolution-based AI charges | — | No | In queue |
Nothing published here yet
This hub is live because its first comparison is in production. Vendor facts above are maintained whether or not an article references them.